Job Title: Customer Service Agent (Commercial Banking)
Employer: National Bank of Canada
Location: Edmonton, Alberta, CA
Wage: $26.58 per hour
Job Type: Full-time
Category: Work for Foreigners in Canada with Free Visa Sponsorship – Customer Service Agent
Job Overview:
National Bank of Canada is looking for enthusiastic and client-focused Customer Service Agents to join our expanding team in Edmonton. As part of our Commercial Banking unit, you will play a key role in assisting business clients with their banking transactions, credit needs, and digital solutions. If you’re passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you. We also offer visa sponsorship for eligible foreign candidates. Join the National Bank of Canada and become part of a team that values partnership, agility, and empowerment. Grow your career while helping clients achieve their banking goals!
Key Responsibilities:
- Answer business clients’ phone calls and assist with their banking and credit needs.
- Provide guidance on using digital banking products and solutions.
- Analyze client needs and recommend suitable banking solutions.
- Follow compliance and fraud prevention rules.
- Coordinate your schedule within the client contact center’s operating hours (Monday to Friday, 7:00 a.m. to 6:00 p.m. MST). Work schedules will be provided three weeks in advance.
Your Team:
You will join a growing and dynamic team in Edmonton, reporting directly to the Senior Manager of the call center. As our team continues to expand, you will have the opportunity to play a key role in meeting the evolving needs of our business clients.
Training:
You will undergo an 8-9 week on-site training program in downtown Edmonton. The training schedule will be from Monday to Friday, 8:30 a.m. to 4:30 p.m. MST. This comprehensive training will introduce you to the call center environment and familiarize you with our products, services, and technologies, all while receiving remote support from a dedicated trainer.
Internal Prerequisites:
Some post-secondary coursework with relevant experience in customer service.
Strong ability to identify and leverage business opportunities.
Fluency in English (spoken and written), as you will be supporting our English-speaking clients in Western Canada.
Skills:
- Accountability
- Client-focused communication
- Diversity & Inclusion
- Emotional Intelligence
- Empathy and Initiative
- Resilience and Learning Agility
- Teamwork and Drive for Results
Benefits:
Upon hiring, you will be eligible for a comprehensive benefits package, including:
- Health and wellness programs
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Telemedicine services and a virtual sleep clinic
- Opportunities to engage in community initiatives
How Do I Get Visa Sponsorship As A Foreigner
Getting visa sponsorship as a foreigner typically involves finding an employer, educational institution, or other authorized entity in the country you wish to visit or move to who is willing to sponsor your visa application. Here’s a general guide on how you can go about getting visa sponsorship:
- Identify Potential Sponsors: Research companies, educational institutions, or organizations in your desired destination country that are eligible and willing to sponsor foreign workers, students, or individuals for visas. Look for job openings, educational programs, or internship opportunities that offer visa sponsorship.
- Apply for Jobs or Educational Programs: Apply for jobs or educational programs that offer visa sponsorship. Tailor your applications to highlight your qualifications, skills, and experiences that make you a strong candidate for sponsorship.
- Network: Utilize professional networking platforms, attend industry events, and connect with individuals who may be able to help you find visa sponsorship opportunities. Networking can often uncover hidden job openings or sponsorship possibilities.
- Research Visa Requirements: Familiarize yourself with the specific visa requirements and procedures for the country you wish to visit or move to. Each country has its own rules and regulations regarding visa sponsorship, so it’s essential to understand what is required.
- Communicate Your Need for Sponsorship: When applying for jobs or educational programs, clearly communicate your need for visa sponsorship. Highlight your willingness to undergo any necessary visa application processes and assure potential sponsors of your commitment to complying with immigration laws.
- Attend Interviews: If you are selected for interviews, be prepared to discuss your visa status and willingness to obtain sponsorship. Be honest and transparent about your intentions and demonstrate your qualifications and suitability for the position or program.
- Negotiate Terms: If you receive a job offer or acceptance into an educational program that offers visa sponsorship, carefully review the terms of sponsorship, including any contractual obligations or financial responsibilities. If necessary, negotiate terms that are acceptable to both parties.
- Follow Visa Application Procedures: Once you have secured sponsorship, follow the visa application procedures outlined by the sponsoring organization or institution. Provide all necessary documentation and information accurately and promptly to facilitate the visa application process.
- Prepare for Relocation: If your visa application is approved, prepare for relocation to the destination country. Make arrangements for housing, transportation, and other logistics to ensure a smooth transition.
- Comply with Visa Regulations: After arriving in the destination country, ensure that you comply with all visa regulations and requirements. Maintain valid visa status and fulfill any obligations or conditions associated with your visa sponsorship.
Remember that securing visa sponsorship can be a competitive process, so persistence, patience, and proactive networking can increase your chances of success.
Who Can Apply:
We welcome applications from Canadian citizens, permanent or temporary residents, and foreign candidates with or without a valid Canadian work permit. Visa sponsorship is available for qualifying applicants.
How to Apply:
Apply online via the company’s website.